Dian Mariesta

Freelance Writer

Handling Mau Kerja Indonesia Blog and Facebook Page. Duties and Responsibilities: - Writing articles that suits the page. The theme varies from career advice, career path, job search, life style and trending topic in Indonesia. - Publishing the articles at Mau Kerja Indonesia Facebook Page and monitoring it throughout the week. - Building a weekly report for the articles at Mau Kerja Indonesia Facebook Page

Social Media Specialist - Microsoft

Handling Microsoft Indonesia, Microsoft Singapore as well as Microsoft Malaysia in terms of the queries or issues from customers on Social Media Channels such as Facebook, Twitter and Forums. Duties & responsibilities: - Respond to customers that have queries or feedback on Social Media Channels - Provide a high level of professional, competent service assistance - Effectively communicate resolution to customer's issue - Providing weekly report to the subsidiary (Indonesia & Singapore) for their insight regarding some issues which raise in Social Media Channel

Sales Executive - Microsoft

Handling Microsoft Store Malaysia including inquiries about Microsoft's products, technologies, programs, policies and services. Required to represent Microsoft appropriately to all customer segments and partners. Duties & responsibilities: - Helping the process of purchasing, repurchasing, and refund via Microsoft Store website and phone. - Providing a high level of professional, competent service assistance. - Effectively communicate resolution to customer's issue. - Following Microsoft documented procedures; thoroughly document and accurately code incidents and provide customers with proper documentation. - Use all available support tools, held and knowledge base articles to respond to common customer inquiries.