Handling Mau Kerja Indonesia Blog and Facebook Page. Duties and Responsibilities: - Writing articles that suits the page. The theme varies from career advice, career path, job search, life style and trending topic in Indonesia. - Publishing the articles at Mau Kerja Indonesia Facebook Page and monitoring it throughout the week. - Building a weekly report for the articles at Mau Kerja Indonesia Facebook Page
Datacom Southeast Asia (M) Sdn Bhd
Social Media Specialist - Microsoft
Handling Microsoft Indonesia, Microsoft Singapore as well as Microsoft Malaysia in terms of the queries or issues from customers on Social Media Channels such as Facebook, Twitter and Forums. Duties & responsibilities: - Respond to customers that have queries or feedback on Social Media Channels - Provide a high level of professional, competent service assistance - Effectively communicate resolution to customer's issue - Providing weekly report to the subsidiary (Indonesia & Singapore) for their insight regarding some issues which raise in Social Media Channel
Sales Executive - Microsoft
Handling Microsoft Store Malaysia including inquiries about Microsoft's products, technologies, programs, policies and services. Required to represent Microsoft appropriately to all customer segments and partners. Duties & responsibilities: - Helping the process of purchasing, repurchasing, and refund via Microsoft Store website and phone. - Providing a high level of professional, competent service assistance. - Effectively communicate resolution to customer's issue. - Following Microsoft documented procedures; thoroughly document and accurately code incidents and provide customers with proper documentation. - Use all available support tools, held and knowledge base articles to respond to common customer inquiries.
Universiti Kebangsaan Malaysia
Received Master of Social Science with CGPA 3.75 1. Received Anugerah Pelajar Cemerlang 2010-2011 2. Thesis titled "Strategi Pengekalan Hubungan Menerusi Laman Sesawang Syarikat-Syarikat yang Tersenarai di Bursa Malaysia"
Universiti Utara Malaysia
Received Bachelor of Technology Media, majoring in Broadcasting wtih CGPA 3.47 1. Dean’s List For First Semester Of Academic Session 2005/2006, 2006/2007, and 2007/2008. 2. Tutor for subject Tamadun Islam dan Asia. 3. Announcer – Uniutama FM (Campus Radio, Universiti Utara Malaysia).