PT. Medika Yakespen Utama
2015 - now
Business Strategic Manager
Works with workplace leaders to find and take advantage of opportunities for growth and improvement. Leads teams in developing plans to align organizational objectives with achievable targets intended to meet stockholder and leadership expectations. Plans typically drive improvements to internal processes, customer focused services and products and marketing strategies.
PT. Medika Yakespen Utama
2014 - 2015
Project Management Advisor
Responsible for setting the initial schedule and managing the project team to deliver to that schedule. This includes ensuring the resources required are identified by the appropriate leader, that resources are allocated to the project according to the schedule, and monitoring progress to ensure project teams are delivering toward their expected delivery dates. Escalate to the Program Manager when a project is unable to be scheduled according to the Program Manager, Client Executive and Customer needs.
Eagle Spirit Indonesia
2012 - 2014
Assessing the developmental needs of an entire business unit as well as implementing programs and initiatives designed to build talent within the company.Develop relevant training programs, managing the learning management system.Ensure training programs are aligned with clients needs. Organize the training class, including pre and post training review.
Credit Verification Manager
Deliver excellent Verification Process to Credit Approval Department. Support to business initiative by managing business process outsourcing in properly manner. Develop key performance indicator and management control on Credit Operation Vendor.
Credit Processing Senior Officer
support business growth by providing excellent credit operational: data capture, credit check, verification and field survey.
GE Consumer Finance Indonesia
2000 - 2005
Fraud Investigation Officer
Thoroughly reviews all materials, interviews claimants and witnesses, and locates records in an effort to collect and disseminate evidence that relates to the case. Conducts covert surveillance to record the activities of claimants and witnesses. Creates a report that details findings. Presenting it to management and deduces where fraud has been committed or not.
Customer Service & Head Teller
Responsible for a cash drawer and all of the functions that pertain to it. Have to balance cash drawers and do cash audits. Supervise the other tellers. If a teller is not in balance, the head teller is required to search for the overage or shortage.
Responsible for taking care of customer needs and solving customer problems by excellent communication using a variety of methods, such as emails, phone calls, and meeting.