Nike Siahaan

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Employment History

Oakleigh Capital Ltd.

2011 - 2014

Senior Customer Service Representative

• Responded promptly and answered/resolved customer inquiries and complaints. • Managed customers’ database accounts, performed customer verification and processed applications, orders and requests. • Communicated with customer using LivePerson, Messenger, Phone and E-mail which use both Indonesian and English languages directly. • Cooperated with Customer Service team in analyzing and solving problems. • Collected and evaluated customer’s feedback in order to improve and provide better service quality in the long-term relationship. • Responsible for Service quality assessment to ensure customers satisfactions. • Contributed ideas and suggestions to improve the work effectiveness of Customer Service team

Linardi Associates

2014 - 2014

Recruiter (Temporary Contract)

• Searching potential and best candidates for respective clients from Managerial level to C-level. • Maintaining and updating database regarding with job opening, candidates resumes and recruitment process. • Uploading resume to database, compilation of information regarding candidate, reference check, setting up interviews, updating and circulating ‘New Job Opening’ list to candidates, job portal, mailing lists, etc. • Handling clients from various industry such as Multinational FMCG Company, International and Regional Bank and Securities, Private Equity, Financial Services, Venture Capitals, Local Conglomerates, Office and Property Management/Real Estate, Readymix Company, Building Material Companies, Tour & Travel Company, Mining, Oil & Gas Company, Multinational Shipping & Logistic Company, Manufacturing Company, Digital & Online Company, etc. • Conduct initial interview to get comprehensive profile of the candidates in order to find suitable candidates that meets with client's requirement – phone interview. • Arrange interview schedules between candidates and Clients • Prepare weekly progress report to the Owner (Founder)

Education History

Adventist University of the Philippines

2006 - 2011

Bachelor of Science in Industrial/Organizational Psychology

Adventist University of the Philippines

2006 - 2010

Bachelor of Arts major in Psychology