PT. Grand Indonesia
2014 - now
Staff Customer Service
- Helping customer to fulfill their needs ( Tenants location, phone number, reservation, events, loyalty programs, etc).
- Selling our products and describing clearly with friendly approach.
- Persuading customer about loyalty programs and explain about terms and condition clearly.
- Handling customer's complains with friendly problem solving in order to give convenience to them.
- Report customer inquiries, arranging others documents and inputing data.
- Preparing customer service schedule every month.
- Make reports about inquiries.
- Couching customer service staff and leading the team.
- Guiding and explaining foreign customers about company's facilities and also about familiar places in jakarta in order to introduce our culture to them.
- Building a good relationship with tenant and helping tenant if there is a problem occurs to them (Black out, exhaust problem, etc).