Novel Budiman


About Me

Saya seorang sarjana hukum jurusan ilmu hukum Fakultas Hukum Universitas Muhammadiyah Malang tahun 2007 dengan IPK 3,28. Familier dengan program komputer MS Office.

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Education History

Universitas Muhammadiyah Malang
2001 - 2007


Employment History

PT. Excellence Qualities Yarn
2013 - now

Adminitrasi Utility

1. To prepare purchase requisition on line as per instruction. 2. Follow up of purchase order. 3. Daily attendance register for utility to maintain 4. Distribution of stationary to utility department and keep record. 5. To maintain day to day records.

PT. Infomedia Nusantara
2012 - 2013

Team Leader

1. Supervise the activities and work volume of Call Centre (CC) Customer Services Representatives in attending to incoming customer enquiries and the resolution of issues raised, in order to provide optimal service delivery. 2. Supervise the telephone account betting section with respect to the maintenance of systems, procedures and customer service standards and staff rostering arrangements. 3. Supervise the day-to-day operation of the CC betting business. 4. Consistently monitor staff levels and liaise with management regarding any adjustments required . 5. Liaise with other Team Leaders to ensure a consistent approach to management of CC Customer Services Representatives and CC procedures

PT. Infomedia Nusantara
2009 - 2012

Administration Officer

1. Check email, answer and address any from Executive Director or that need immediate attention 2. Process payroll in a timely and efficient manner. 3. Ensure that new employees complete their new hire paperwork properly 4. Print daily time sheets for providers scheduled to work 5. Participate in the hiring, orientation and training of additional administrative staff

CV Novel Budiman.doc