Novel Budiman

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Employment History

PT. Excellence Qualities Yarn

2013 - now

Adminitrasi Utility

1. To prepare purchase requisition on line as per instruction. 2. Follow up of purchase order. 3. Daily attendance register for utility to maintain 4. Distribution of stationary to utility department and keep record. 5. To maintain day to day records.

PT. Infomedia Nusantara

2012 - 2013

Team Leader

1. Supervise the activities and work volume of Call Centre (CC) Customer Services Representatives in attending to incoming customer enquiries and the resolution of issues raised, in order to provide optimal service delivery. 2. Supervise the telephone account betting section with respect to the maintenance of systems, procedures and customer service standards and staff rostering arrangements. 3. Supervise the day-to-day operation of the CC betting business. 4. Consistently monitor staff levels and liaise with management regarding any adjustments required . 5. Liaise with other Team Leaders to ensure a consistent approach to management of CC Customer Services Representatives and CC procedures

PT. Infomedia Nusantara

2009 - 2012

Administration Officer

1. Check email, answer and address any from Executive Director or that need immediate attention 2. Process payroll in a timely and efficient manner. 3. Ensure that new employees complete their new hire paperwork properly 4. Print daily time sheets for providers scheduled to work 5. Participate in the hiring, orientation and training of additional administrative staff

Education History

Universitas Muhammadiyah Malang

2001 - 2007