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Mirna Mardliah

Translator, Hotelier, Writer
Indonesia
English Indonesian

About Me

I write, I translate, I review places of interest and specialize in hospitality industry. I have done copy-writing for my hotel's promotion, bulletins, and many more. I also have translated brochures for insurance, scientific essays, articles, etc.

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Education History

Akademi Bahasa Asing
1996 - 1999

Bahasa Jepang

Centre Culturel Francais
1998 - 2001

Bahasa Perancis

Employment History

Tjoklat Spa & Wellness Center
2016 - now

Shareholder

Tjoklat Spa & Wellness Center is one of the professional spa provider in Indonesia. Although the company already opened more than 20 (twenty) outlets in Java, Bali and Lombok, most of the outlets have not performed to their maximum capacity. The management itself has not been able to thrive and expand the way the shareholders and expected. The short term goal is to retrain, re-motivate, and renovate the structure of the team, innovate the business development strategy, and gain bigger business in each operating outlet.

PT. Queen Gili Trawangan
2013 - 2015

Owner Representativr

Responsibilities included : - Responsible for the all hotel’s renovation project (building renovation, Building Safety & security System’s installation, Fire protection system Installation, room refurbishment, Electricity Installation, Generator Set & Electrical Panel re-set up, Reverse Osmosis unit up grade, STP & WWTP Installation, FF&E – OE Procurement, Room Set Up, Etc.) Ensure all projects are kept on schedule, on track with intact quality as elaborated in contracts and drawings, monitor and supervise the day to day progress of project to ensure all safety & security regulations (K-3) are implemented to avoid unwanted incidents to happen. - Monitoring the development and growth of all business unit under the hospitality division of PT. Queen Gili Trawangan. Provide an analysis and market study prior to opening new business unit (hotel) in targeted area. Monitoring the revenue growth and profitability of each business unit, Monitoring and ensuring General Manager in each business unit is performing well, Submit the compiled monthly report from all business unit (operating and on construction) to owner. - Monitoring the re-branding progress including brand scout & contracting, budget planning and defining initial operation capital.

Queen Villas & Spa
2012 - 2013

Executive Assistant Manager i.c. General Manager

Responsibilities included : - Perform a management & team re-structure, previous operational audit, business analysis & planning, planning & propose hotel’s renovation and refurbishment. Planned and executed hotel’s renovation of transforming king size bed room type into twin size bed room type, installation of key management system (previously using individual metal key), re-set up PABX & Property Management System, Re-Structure & Re-furbish security system including CCTV installation and employee absentee system. - Managing, leading and coordinating all department to synergize and able to create a high quality products paired with excellent service to create memorable and staying experience. Providing and giving regular training, coaching and counseling for all staffs to maintain their moral and working spirit to always performing their best and provide only excellent service without failure. Planning and implementing special projects within room departments regularly to ensure all aspects within the property is well maintained. Planning and implementing renovation in areas where required. Planning and executing regular projects in adherence to hotel’s business’s trends to ensure maximum revenue is achieved without sacrificing guest satisfaction. Planning and implementing regular hotel marketing & promotion to boost up hotel’s branding in the market. Maintaining all department performances by closely observing the daily operations and daily duties of all departments in terms of revenue achievement, customer satisfaction, and control of operational expenses.

Lumire Hotel & Convention Center
2010 - 2012

Rooms Division Manager

Responsibilities included : - Room Division’s Team Re-Structuring, re-set up P&P and SOP of Room Division, Planned & executed Executive Floor Renovation, Planned & Executed Room Refurbishment, Planned & Executed the installation of key management system, etc. - managing, leading and coordinating both Front Office Department and Housekeeping Department to synergize and able to create a high quality products in terms of rooms paired with excellent service to create memorable staying experience. Providing and giving regular training, coaching and counseling for all staffs to maintain their moral and working spirit to always performing their best and provide only excellent service without failure. Planning and implementing special projects within room departments regularly to ensure all aspects within the property is well maintained. Planning and implementing renovation in areas where required. Planning and executing regular projects in adherence to hotel’s business’s trends to ensure maximum revenue is achieved without sacrificing guest satisfaction. Maintaining division’s performance by closely observing the daily operations and daily duties of both departments in terms of revenue achievement, customer satisfaction, and control of expenses. - Trusted and appointed to monitor the project of Luwansa Resort – Labuan Bajo, to audit, train and prepare the pre-opening team, and lead the soft opening team until the operating General Manager is hands on and able to handle the pressure of running the newly opened property, leading the team and grow the business as expected by the owning company.

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