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Isti Tresna Kristanto

English-Indonesia Translator (Script/Audio)
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Employment History

PT. Quantum Media Communications Indonesia

2014 - 2016

HR Coordinator - Local Contact Centre Coordinator

As Local Contact Center Coordinator (Feb 2014 - Jan 2016) Concurrent Employment as HR Coordinator (Oct 2015 - Sept 2016) Planning and implementing Contact Center strategies and operations; liaise with businesses and third parties; complex complaint handling strategy; managing subordinates and ensure tasks' pipe line runs accordingly; compose self-pace or training material; facilitate and deliver technical training. Payroll; recruitment processes for English-speaking candidates (fluent); manage all HR transactions; HR record update and maintenance, industrial relations.

PT. ORIX Indonesia Finance

2012 - 2014

HR Senior Staff

Payroll; initiate and process employee performance appraisal; in charge of employee training requirements; immigration documentations for expats support; handling recruitment processes for all departments.

PT. Quantum Media Communications Indonesia

2003 - 2012

Human Resources - Learning & Development Consultant - Contact Center Supervisor - Contact Center Agent

Human Resources (March 2011 - April 2012) Leading the non-call center recruitment process; analyze training needs for new recruits; liaise and delegate training needs to Learning & Development Department; payroll. Learning & Development Consultant (May 2008 - February 2011) Design development programs in a national standard format for the Contact Center; liaise with project team for seeking recommended solutions for Contact Center issues; delivering training packages to Coach/Trainers to be delivered to teams; designing training programs to meet identified needs within the business. Contact Center Supervisor (December 2006 - October 2007) In charge of monitoring daily activities of Contact Center; working closely with Service & Development Department to support service launch by developing, updating & handling change request from client to deliver best value of a service. Contact Center Agent (June 2003 - December 2006) Act as a virtual office for the company clients; taking inbound calls from all over Australia; handling customer’s inquiries; obtain solutions for any inquiries and send the message or report to clients. Achievement: Recognisement for positive contribution from National Contact Center Manager based on attendance (December 2004)

Education History

University of Indonesia

2004 - 2006

Business Administration

Bachelor Degree in Social Science (major in Business Administration, Finance study)

University of Indonesia

1998 - 2001

Banking and Finance

Associate Degree in Banking and Finance