Isti Tresna Kristanto

English-Indonesia Translator (Script/Audio)

About Me

Having 11 years of formal working experience on handling Australian customers. Communicate in written and verbal English, compose training modules in English for soft and technical skills in international Contact Centre Industry. Capable of freelance translating Eng-Indo or vice versa (script/audio)

Employment History

PT. Quantum Media Communications Indonesia

2014 - 2016

HR Coordinator - Local Contact Centre Coordinator

As Local Contact Center Coordinator (Feb 2014 - Jan 2016) Concurrent Employment as HR Coordinator (Oct 2015 - Sept 2016) Planning and implementing Contact Center strategies and operations; liaise with businesses and third parties; complex complaint handling strategy; managing subordinates and ensure tasks' pipe line runs accordingly; compose self-pace or training material; facilitate and deliver technical training. Payroll; recruitment processes for English-speaking candidates (fluent); manage all HR transactions; HR record update and maintenance, industrial relations.

PT. ORIX Indonesia Finance

2012 - 2014

HR Senior Staff

Payroll; initiate and process employee performance appraisal; in charge of employee training requirements; immigration documentations for expats support; handling recruitment processes for all departments.

PT. Quantum Media Communications Indonesia

2003 - 2012

Human Resources - Learning & Development Consultant - Contact Center Supervisor - Contact Center Agent

Human Resources (March 2011 - April 2012) Leading the non-call center recruitment process; analyze training needs for new recruits; liaise and delegate training needs to Learning & Development Department; payroll. Learning & Development Consultant (May 2008 - February 2011) Design development programs in a national standard format for the Contact Center; liaise with project team for seeking recommended solutions for Contact Center issues; delivering training packages to Coach/Trainers to be delivered to teams; designing training programs to meet identified needs within the business. Contact Center Supervisor (December 2006 - October 2007) In charge of monitoring daily activities of Contact Center; working closely with Service & Development Department to support service launch by developing, updating & handling change request from client to deliver best value of a service. Contact Center Agent (June 2003 - December 2006) Act as a virtual office for the company clients; taking inbound calls from all over Australia; handling customer’s inquiries; obtain solutions for any inquiries and send the message or report to clients. Achievement: Recognisement for positive contribution from National Contact Center Manager based on attendance (December 2004)

Education History

University of Indonesia

2004 - 2006

Business Administration

Bachelor Degree in Social Science (major in Business Administration, Finance study)

University of Indonesia

1998 - 2001

Banking and Finance

Associate Degree in Banking and Finance