imarshall
Offline

Faruq Muslim

Travel Consutant
Indonesia
English Indonesian

About Me

High-energy Customer Service Agent skilled in resolving conflicts through proactive communication. Listens actively to questions and resolves issues and disputes tactfully and effectively.

Employment History

VMTech Indotama

2012 - 2013

IT Staff

• Provided base level IT support to non-technical personnel within the business. • Installed software, modified and repaired hardware and resolved technical issues. • Evaluated and responded to incoming sales leads and requests for technical support assistance. • Resolved customer issues in a clear, courteous and straightforward manner. • Created cases and claims for damaged, lost or displaced packages. • Followed up with clients to ensure optimal customer satisfaction. • Resolved problems with malfunctioning products.

ATI Business Group

2014 - 2016

Data Analyst

• Sold over 100 tickets and processed 100 ticket changes per week • Addressed passengers’ concerns about delayed and cancelled flights and resolved the issue • Explained the use of safety equipment and answered passengers’ questions. • Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight. • Maintained a friendly, positive attitude when dealing with distressed passengers.

Astrindo Satrya Kharisma

2016 - now

Travel Consultant

Addressed passengers’ concerns about delayed and cancelled flights and resolved the issue • Explained the use of safety equipment and answered passengers’ questions. • Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight. • Maintained a friendly, positive attitude when dealing with distressed passengers.

Education History

Universitas Islam Indonesia

2007 - 2012

Teknik Informatika