eagassi
Offline

Ewaldo Agassi

Freelancer
Indonesia
English

About Me

Work Experience :

a. As IT Support for 2 companies :
- Complain Handling, Ticketing, Network Maintenance & Configuration for internal and clients, UAT

b. As General Affair for 1 company :
- Accounting, Logo Design, Purchasing, Maintenance ISP.

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Education History

Universitas Gunadarma
2011 - now

Sistem Informasi

Employment History

Biznet Networks
2013 - 2015

IT Support

PT Supra Primatama Nusantara Biznet Networks Tier 1: - Complain Handling via call centre, e-mail, livechat - Customer Relation Management (ticketing) Tier 2 : - Outgoing call and e-mail - Customer internet problem analyst - Escalation (NOC HFC, TS, VOC)

PT Distribusi Media Teknologi
2009 - 2011

IT Support

PT Distribusi Media Teknologi VoBe & Valu.TV [as IT Support] - Installation and maintenance internal PC user - Database validation - Data Entry - Support and Maintenance UAT (User Acceptance Test)

Freelance
2011 - 2012

Freelance

Freelance Digital Library Installation - Windows Server Installation for 2 PC and 40 PC Client. - Thin Client Configuration for 40 PC Client. - Connection configuration for 20 PC Client to 1 PC server - Local Area Connection Troubleshoot.

PT KPOP Indonesia Sukses Lestari
2015 - now

General Affair

PT KPOP Indonesia Sukses Lestari General Affair - Accounting, daily report, expense etc - ISP Maintence - Logo Design

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