Dedy Pranata

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Employment History

Hotel Pullman Putrajaya Lakeside

2014 - 2015

Reservations Trainee

Hotel Courtyard by Marriott Bali Seminyak

2014 - 2016

At Your Service Agent

- Exhibit courteous hospitality at all times - Knowledgeable of hotel, hotel staff, and hotel services; - Answer calls, recording guest requests, offer resolutions, etc. - Thorough knowledge of guestrooms, locations, amenities, features, etc. - Handle all emergencies according to established procedures - Be fully conversant with OPERA and MICROS operation systems - Being proactive in offering additional services - Using Guestware to update GSS (Guest Voice Medalia)

Novotel and Ibis Styles Jakarta Mangga Dua Square

2015 - 2016

Reservation Agent

- Handling 2 combos reservation from Novotel and Ibis Styles Mangga Dua Square - Takes reservations over the phone, by fax or emails - Enters resevations details precisely and correctly - Implement the Revenue Management Policy - Help optimise occupancy and average room rates - Greet guests over the phone in a friendly and proffesional manner - records and processes deposit information - actively promotes to ACCOR LE CLUB & Advantage Plus programme - handles all special requests appropriately - checks non-guarantee reservations - contributes to maximum occupancy of the hotel by assisting in maintaning accurate inventory control for rooms

Education History

Sekolah Tinggi Pariwisata Sahid Jakarta

2010 - 2014

Hotel Management

concentrate especially hotel management : Front Office, Housekeeping, Kitchen , Pastry, Food and Beverage, and Sales Marketing