Dedy Pranata

English Indonesian Malay

About Me

saya adalah seseorang Hotelier (pekerja hotel) dan lulusan perhotelan, dan saya ingin mengembangkan karir di kegemaran saya yaitu menulis, dan saya ingin mendapatkan pekerjaan yang berhubungan menulis dan bisa membantu translate bahasa dari inggris ke indonesia maupun sebaliknya
terima kasih

Employment History

Hotel Pullman Putrajaya Lakeside

2014 - 2015

Reservations Trainee

Hotel Courtyard by Marriott Bali Seminyak

2014 - 2016

At Your Service Agent

- Exhibit courteous hospitality at all times - Knowledgeable of hotel, hotel staff, and hotel services; - Answer calls, recording guest requests, offer resolutions, etc. - Thorough knowledge of guestrooms, locations, amenities, features, etc. - Handle all emergencies according to established procedures - Be fully conversant with OPERA and MICROS operation systems - Being proactive in offering additional services - Using Guestware to update GSS (Guest Voice Medalia)

Novotel and Ibis Styles Jakarta Mangga Dua Square

2015 - 2016

Reservation Agent

- Handling 2 combos reservation from Novotel and Ibis Styles Mangga Dua Square - Takes reservations over the phone, by fax or emails - Enters resevations details precisely and correctly - Implement the Revenue Management Policy - Help optimise occupancy and average room rates - Greet guests over the phone in a friendly and proffesional manner - records and processes deposit information - actively promotes to ACCOR LE CLUB & Advantage Plus programme - handles all special requests appropriately - checks non-guarantee reservations - contributes to maximum occupancy of the hotel by assisting in maintaning accurate inventory control for rooms

Education History

Sekolah Tinggi Pariwisata Sahid Jakarta

2010 - 2014

Hotel Management

concentrate especially hotel management : Front Office, Housekeeping, Kitchen , Pastry, Food and Beverage, and Sales Marketing