Arif Wahyu Wicaksono

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Employment History

PT. Mega Media Indonesia (Orange TV)

2013 - now

Billing & Reporting

I. Postpaid & Prepaid Billing System 1. Support customer care on billing problem, handling trouble ticket on daily operation task; perform problem management (analyzing, system checking, and escalation). 2. Maintenance (create, modify, testing) Postpaid/Prepaid Product & Promotion in Billing System (Duo Software). 3. Monthly billing process for postpaid subscribers (prepare, bill run, payment & invoicing, disconnection/reconnection). 4. Develop prepaid voucher application for Prepaid Billing System. II. Reporting 1. Develop, Maintenance Report (Daily, Weekly, Monthly, Ad hoc) for management purpose. 2. Create postpaid subscribers report for partner (Bank).

PT. Advantel Nusantara

2013 - 2014


Build API server for mobile app

PT. TechMahindra Indonesia

2009 - 2013

Siebel CRM Engineer

1. Operation, Maintenance, troubleshooting Siebel CRM (Query optimizing, RMS Operation). 2. Apply new configuration based on requirement. 3. Coding PL/SQL and UNIX Shell Script.

PT. Exelcomindo Pratama

2007 - 2009

Billing & Data Center Engineer

1. Maintenance and troubleshooting Amdocs applications (Clarify CRM, Amdocs Billing System, Amdocs Provisioning System). 2. Create Web Application for monitoring Server Load, Disk Space (PHP,MySql,Shell Script). 3. Create SMS monitoring alert (PHP, Shell Script, NS Server).

PT. Wesolve Informatika

2006 - 2007

Programmer, Software Analysis

1. Create Web Applications (Java, PHP, MySql, PostgreSQL). 2. Create Mobile Web Application.

Education History