Andika Wardana

Translator, sales and marketing specialist
English Indonesian

About Me

An experienced hotelier and lecturer with a total of over 5 years in the service industry and excellent proficiency in English to help you with your translation need and ability to present data in a simple understandable manner.

Tell me what you need and I shall deliver!

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Education History

Prasetiya Business School
2011 - 2013


MM in Management focusing on Marketing

Swiss German University
2003 - 2007

Hotel and Tourism Management

Bachelor of Arts in Hotel and Tourism Management

Employment History

EF Education First
2014 - 2015

Business Developer

- Leading a team of 3 to increase sales volume, predominantly for EF Homestay program from English First schools through managing relationships with the schools, staff, as well as creating appealing promotional materials. - Increase the numbers of leads coming from English First schools by 500% over the course of 3 months from January- March 2015. - Lead a team which contributed 54% of the whole sales volume in Q2 reached in just 3 months.

TAUZIA Hotel Management
2013 - 2014

Partnership and Media Assistant Manager

- Assisting Partnership & Media Manager in preparing annual integrated marketing communication plan for both HARRIS Hotels and POP! Hotels that include budget preparation and allocation, media selection, and performance tracking - Constantly managing relationship with existing partners (banking, consumer goods, bloggers, etc) and actively looking for new partners to leverage the awareness of company’s brands - Assisting in creating appealing social media and newsletter content for HARRIS Hotels and POP! Hotels - Assisting brand department in creating appealing marketing campaign, including both online and offline marketing campaigns.

Bulgari Hotels and Resorts Bali
2010 - 2011

Butler Coordinator

- Handling guest related requests and resolving their complaints. - In charge of preparing departmental administration reports such daily request report, guest incident report, supplies report and follow-up report. - Ensuring that the butlers have the necessary supplies to carry out their daily tasks (assignment report, VIP report, gift set supplies, etc). - Created a log sheet template to record daily guest requests, ensuring that it is easily accessible by anyone in the department.

The Address Downtown abroad
2009 - 2010

Rooms Controller/Team Leader

- In charge of assigning rooms to ensure that every guest get the requested room. - Coordinating with housekeeping to follow up on urgent room requests especially for VIP arrivals - Checking in and checking out guests. - Handling guests inquiries and complaints related to the rooms and the hotel in general - In charge as the team leader in the absence of Duty Manager.

The Ritz-Carlton Dubai
2007 - 2008


- In charge as the hotel’s centre of information answering guest inquiries regarding the hotel facilities and local attractions. - Arranging guests’ requests during the stay such as transportation, restaurant booking, tour arrangement, activity timetable etc. - Handling and resolving guest complaints - Doing Lateral service to other department whenever needed.

Resume Andika rev 20151126.doc