PT. Astra International Tbk. - Auto2000 cab. Kapuk Jkt
2012 - 2015
Customer Relation Coordinator
Enquiry and complaint handling.
Analyze and Present trending complaint.
Develop countermeasure to prevent complaint reoccurrence by implementing Kaizen activity.
Ownership activity through branch relationship management system.
Handle focus group discussion with customer.
Support and present the achievement of customer survey result given by Toyota Astra Motor and JD Power.
Become a PIC in every program related to customers' satisfaction.
Hold customer service training in every area regularly.
Monitor front liners in grooming and giving services to customers.
Contribute ideas to Branch Manager in enhancing customer satisfaction and sales unit.