afni88
Offline

Nurafni

Data Entry , English Translator
Indonesia
Indonesian

About Me

Saya adalah Ibu Rumah Tangga, Belum mempunyai anak. Saya Ikut dengan suami. Saya tipe pekerja sehingga saya membutuhkan kegiatan yang produktif dan saya menggunakan bahasa Inggris dengan aktif.

No reviews yet

Education History

-
-
Universitas Diponegoro
2007 - 2011

Sastra Inggris

Bachelor of Humanities majoring in American Studies.

Employment History

-
-
PT. Astra International Tbk. - Auto2000 cab. Kapuk Jkt
2012 - 2015

Customer Relation Coordinator

Enquiry and complaint handling. Analyze and Present trending complaint. Develop countermeasure to prevent complaint reoccurrence by implementing Kaizen activity. Ownership activity through branch relationship management system. Handle focus group discussion with customer. Support and present the achievement of customer survey result given by Toyota Astra Motor and JD Power. Become a PIC in every program related to customers' satisfaction. Hold customer service training in every area regularly. Monitor front liners in grooming and giving services to customers. Contribute ideas to Branch Manager in enhancing customer satisfaction and sales unit.

Belum ada portfolio