Guarantee Policy and Safepay

As an online platform who connects clients with freelancers, Sribulancer wil ensure the transaction between clients and freelancers going smoothly by providing guarantee, money back, and safepay policies. Here’s the explanation:

Guarantee

Guarantee is a policy given by Sribulancer to the clients. This policy will ensure the client to have the decent freelancer based on the job they offer. You will definitely feel the ease on choosing the freelancer, the sooner you get your freelancer, the sooner your project will be finished.

Money Back Guarantee

Money Back Guarantee is a policy given by Sribulancer to the clients. This policy will ensure the client may get their money back if the freelancer doesn’t give a satisfactory result.

The client can report to Sribulancer if they find the freelancer’s work is not satisfying and Sribulancer’s team will check the workspace right away. If it’s proven that the work of the freelancer is unsatisfying, the client may choose whether to recruit another freelancer or have their money back. Sribulancer has the right whether to grant or deny the cilent’s money back requests.

Should the client wish to have a money back, Sribulancer will refund the money after being reduced by 10% for transaction fee.

Sample scenarios:
  1. A client had paid IDR 1.000.000 for a freelancer to wrote 3 articles for beauty blog in a month, however after a month, the freelancer only submitted 2 articles. The client report the problem to Sribulancer to get his money back. Once Sribulancer found the problem was the freelancer’s fault, Sribulancer will offer the client whether he want to change the freelancer or he want Sribulancer to refund his payment. Sribulancer will refund client’s payment IDR 900.000 after 10% deduction for transaction fee (IDR 100.000) from IDR 1.000.000.
  2. A client had paid IDR 5.000.000 for a web design freelancer to do a certain project within 1 montAfter a month, the freelancer hasn’t submit any revision. The client report the problem to Sribulancer to get his money back. Once Sribulancer found the problem was the freelancer’s fault, Sribulancer will offer the client whether he want to change the freelancer or he want Sribulancer to refund his payment. Sribulancer will refund client’s payment IDR 4.500.000 after 10% deduction for transaction fee (IDR 500.000) from IDR 5.000.000.
  3. A client had paid IDR 3.000.000 for a graphic design freelancer to make a company profile design. The freelancer has finished the design but the client report the freelancer to Sribulancer that the design was not as he expected. Sribulancer will immediately run through the workspace and check the conversation between the client and the freelancer. If the freelancer has followed client’s demand and the design was made by the client’s brief, Sribulancer has the right to deny the money back request.

Safepay

Safepay is a policy given by Sribulancer to the clients. Every payment made by clients will be handled by Sribulancer until the client get their desired outcomes. Through Safepay, we ensure all the administrative tasks like payment to freelancers will be done by Sribulancer so the client can focus solely on the project.

With Safepay, Sribulancer ensure the freelancer will also get the amount of money as promised if:

  • The client has closed the job
  • The client doesn’t hire another freelancer as a replacement of the currently recruited freelancer.
  • The client doesn’t request a moneyback.

Should the requirements has been fulfilled, the freelancer will get their money on the working days Monday-Friday provided that the request for funds is made before 11.00 am the payment will be received on the same day, above that time the payment will be processed in the next day. The freelancer will get 90% of the money paid by the client, while Sribulancer will have the 10% as transaction fee.

Sample scenarios:
  • Should the requirements has been fulfilled, the freelancer will get their money on the working days Monday-Friday provided that the request for funds is made before 11.00 am the payment will be received on the same day, above that time the payment will be processed in the next day. The freelancer will get 90% of the money paid by the client, while Sribulancer will have the 10% as transaction fee.
  • Freelancer had been chosen by a client who had paid IDR 2.000.000 to translate a document from Bahasa Indonesia to English. The freelancer had finished his job on Monday and the client closed the job on Thursday, then the freelancer will have the payment on same day provided that the request for funds is made before 11.00 am the payment will be received on the same day, above that time the payment will be processed in the next day. Based on the client’s payment, the freelancer will receive IDR 1.800.000 after being deducted for 10% transaction fee (IDR 200.000) from IDR 2.000.000.
  • Freelancer had been chosen by a client who had paid IDR 1.500.000 for data entry. The freelancer had finished his job but the result was not as the client’s description so that the client feel unsatisfied and chose to recruit another freelancer so the previous freelancer will not get any payment from the job.